Shipping policy

# Shipping Policy At Wellora, we work hard to process and ship orders as quickly and reliably as possible. ## Order Processing Time Orders are typically processed within 1–3 business days after payment confirmation. During periods of high demand, promotions, and holidays, processing may take up to 5 business days. Orders are processed Monday through Friday, excluding weekends and U.S. holidays. ## Shipping Costs - **Free shipping** on the 3-bag bundle (Buy 3, Get 2 Free) - On all other orders, shipping is calculated at checkout based on your delivery address ## Shipping & Delivery Timeframes Once an order has been processed and shipped, delivery times may vary based on the shipping method selected and the destination. Estimated delivery times: - **Standard Shipping:** 2–5 business days after shipment Please note that delivery estimates are not guaranteed and may be affected by factors outside our control, including carrier delays, weather conditions, customs processing, or peak shipping periods. ## Where We Ship We currently ship in the United States, Canada, AUS and UK only. ## Shipping Notifications & Tracking Once your order ships, you will receive a confirmation email with tracking information. Tracking updates may take 24–48 hours to appear after shipment. If your tracking has not moved within 48 hours, contact us and we will look into it. ## Shipping Delays While we aim to meet the estimated delivery timelines shown on our product pages, delays may occasionally occur. Wellora is not responsible for delays caused by carriers, customs, incorrect shipping information, or circumstances beyond our control. ## Lost or Damaged Packages If your order arrives damaged, or tracking shows delivered but you have not received it, contact us within 7 days of the delivery date. Please include your order number and, where possible, a photo of the packaging. We will work with the carrier to resolve it, and if we cannot, we will replace or refund the order. ## Subscription Orders Subscription orders follow the same processing and shipping timelines as one-time purchases. Subscriptions ship every 90 days, which matches one bag at the recommended serving of two softgels daily. You may manage, skip, pause, or cancel your subscription at any time through your customer account. Changes made at least 24 hours before your renewal date will apply to your next shipment. ## Address Accuracy Customers are responsible for providing accurate shipping information at checkout. Orders returned to us due to an incorrect or incomplete address may require additional processing time and shipping fees to resend. If you notice an error after ordering, email us as quickly as possible. We can usually correct the address if the order has not yet shipped. ## Questions & Support If you have questions about your shipment, contact us at [hello@wellora.us](mailto:hello@wellora.us) and we will be happy to help. We reply to every email, usually within one business day. --- Wellora LLC 30N South Gould Street, Sheridan, WY 82801 *Last updated: 10 September 2026*