Refund policy
30-Day Money-Back Guarantee
At Wellora, we stand behind the quality of our products and want you to shop with confidence. That is why we offer a 30-Day Money-Back Guarantee under the terms outlined below.
Eligibility for Refunds
To be eligible for a refund, all of the following conditions must be met:
- Refund requests must be submitted within 30 days of the delivery date
- Requests made more than 30 days after delivery are not eligible and will not be approved
- Shipping and handling fees, where charged, are non-refundable
- You don't need to send the product back. Keep it, and we refund you.
Refund eligibility is strictly limited to the 30-day window from the confirmed delivery date.
An opened bag is not a problem. You cannot tell whether something suits you without trying it.
Non-Eligible Refunds
The following are not eligible for refunds:
- Refund requests submitted outside the 30-day guarantee period
- Subscription renewals or recurring charges processed after the 30-day window
- Orders processed or fulfilled after the 30-day period has passed
- Requests made outside the stated terms of this policy
How to Request a Refund
Email hello@wellora.us with your order number.
There is no form to complete and no return-authorisation number to obtain. We reply to every email, usually within one business day.
Approved refunds are issued to the original payment method and typically appear within 3 business days, depending on your bank or card issuer.
Subscriptions
Auto-renewal. Wellora offers products by subscription. Subscriptions renew automatically until cancelled. If you sign up for a subscription, the payment method you provide will be charged every 90 days, or at the delivery cadence you select.
By submitting your initial subscription order, you agree to the terms of the auto-renewal offer and to this policy.
Cancelling. You may cancel at any time.
- Log into your Wellora account and cancel your subscription directly, or
- Email hello@wellora.us and we will cancel it for you
To avoid a recurring charge, cancel at least 24 hours before your renewal date. Cancellations take effect at the end of the current billing period, and you will receive any order you have already been charged for.
Refunds on renewals. It is the customer's responsibility to manage or cancel a subscription before it renews. Renewal charges processed after the 30-day guarantee window are not eligible for refunds.
Billing information. You are responsible for providing current, complete, and accurate billing information, and for keeping it up to date — including changes to your billing address, card number, or card expiry date. Please notify us promptly if your card is cancelled or is no longer valid. You can update these details in your account or by contacting us.
Damaged or Incorrect Orders
If your order arrives damaged, or you receive the wrong item, contact us within 7 days of delivery with your order number and a photo where possible.
We will replace or refund it. This is separate from the 30-day guarantee and is not limited by it.
Agreement to Policy
By completing a purchase on wellora.us, you acknowledge and agree to this Refund Policy in full, including all eligibility requirements and limitations.
Contact Customer Support
If you have questions about refund eligibility, contact us at hello@wellora.us within the 30-day window and we will help.
Wellora LLC
30N South Gould Street, Sheridan, WY 82801
Last updated: 11 October 2026