Contact Us

Help & FAQs — Wellora

How can we help?

Track an order, get an answer, or talk to a person. We reply to every email — usually within one working day.

Track your order

Where’s my Wellora order?

Enter your order number and the email you ordered with. Both are in your order confirmation email.

Track your order

Order numbers look like #1234.


Get in touch

Talk to a person

If your question isn’t answered below, send us a message. A real person reads every one.

Send us a message

We’ll reply by email, usually within one working day.

Other ways to reach us

Prefer email, or need a lab report? Here’s everything.

Email
hello@wellora.us
Replies within one working day
Lab report
Email us your batch number and we’ll send the certificate of analysis for it.
Returns
Email within 30 days of delivery. No form to fill in.
Address
Wellora LLC
30N South Gould Street
Sheridan, WY 82801

FAQs

Common questions

Straight answers. If yours isn’t here, email us.

Subscription & account

How does Subscribe & Save work?

10% off every order, shipped automatically every 90 days — which is exactly how long one bag lasts at two softgels a day. You won’t run out mid-season, and you won’t end up with a cupboard full of bags you didn’t need.

Can I cancel my subscription anytime?

Yes. Skip, pause or cancel from your account whenever you like. No phone call, no retention script, no waiting period.

If you can’t find the option, email us and we’ll do it for you the same day.

How do I change my delivery frequency or address?

Log into your account and open your subscription. You can change the frequency, the shipping address, and the next delivery date there.

Address changes only apply to orders that haven’t shipped yet. If your next order is already on its way, email us quickly and we’ll see what we can do.

How do I skip my next shipment?

In your account, open your subscription and choose Skip next order. Do it at least 24 hours before your renewal date, otherwise the order may already be processing.

I’m being charged but can’t see a subscription

Usually this means the subscription is under a different email than the one you’re logged in with — often a second address used at checkout.

Email us from any address with the last four digits of the card and we’ll find it and sort it out.

Order & shipping

When will my order ship?

Orders placed before 5pm on a working day ship the same day. Everything else ships the next working day.

You’ll get a tracking email as soon as it leaves us.

How long does delivery take?

7-10 working days within the US once shipped.

Shipping is free on the 3-bag bundle. On smaller orders it’s calculated at checkout.

How do I track my order?

Use the tracking form above, or click the link in your shipping confirmation email.

Tracking can take up to 24 hours to show movement after you receive the email. That’s normal.

Can I change or cancel my order after placing it?

If it hasn’t shipped, yes. Email us as quickly as you can with your order number.

Once it’s shipped we can’t recall it — but the 30-day money-back guarantee still applies.

Do you ship internationally?

Yes, we ship to North America and EU

Where do orders ship from?

Our fulfilment centre in CA, USA.

Product & safety

What’s the recommended serving?

Two softgels daily with a meal. One bag contains 180 softgels — a 90-day supply.

Can I take it on an empty stomach?

We’d suggest taking it with food. Oregano oil on an empty stomach can feel harsh for some people, and taking it with a meal makes it easier to stick with.

When’s the best time to take it?

Whenever you’ll remember. There’s no magic window — what matters is taking it consistently, and the best way to do that is to anchor it to a meal you eat every day.

How long until I notice anything?

Honestly, it varies between people, and anyone offering you a week-by-week timeline is guessing.

Oil of oregano supports a daily routine — it isn’t something you feel in an hour. Most people take it steadily through the colder months rather than watching for a moment.

Who should avoid taking this?

This product is intended for healthy adults aged 18 and over.

Speak to your doctor before taking it if you are pregnant, nursing, trying to conceive, taking prescription medication, or managing a medical condition. We’re not able to give medical advice — your doctor or pharmacist knows your situation and we don’t.

Is it safe to take alongside my medication?

We can’t answer that — it depends on the medication and on you, and it’s a question for a healthcare professional rather than a supplement company.

Bring the label to your doctor or pharmacist. We’re glad to send the full ingredient list and a certificate of analysis if that helps the conversation.

Is this suitable for children?

No. This product is formulated for adults 18 and over. Keep it out of reach of children.

How should I store it?

Somewhere cool, dry and out of direct sunlight. Softgels don’t like heat or light, which is why the 2- and 3-bag bundles include a tin — an opened pouch that’s been resealed forty times protects them less well than you’d hope.

Quality & ingredients

What’s actually in it?

Two botanicals in one softgel:

  • Oil of oregano — 6,000mg herbal equivalent per serving, with carvacrol standardised to 240mg per serving (80%)
  • Black seed oil (Nigella sativa) — for thymoquinone

Vegan softgels. No glycerin, no gelatin, no fillers, no artificial anything.

What is carvacrol, and why does the number matter?

Carvacrol is the compound most oregano oil research concerns itself with. It’s also the expensive part — which is why many products describe themselves as “high potency” without ever printing a figure.

Ours is standardised to 240mg per serving. Standardised means it’s measured in every batch against a floor, not estimated once and printed forever.

Is it third-party tested?

Yes. Every batch is tested by an independent lab and issued a certificate of analysis.

Email us your batch number and we’ll send you the report for the exact bag you received. Not a sample document — yours.

Are your products FDA approved?

No supplement is, and any brand claiming otherwise is misleading you. The FDA does not approve dietary supplements before they go on sale.

What the FDA does is register facilities. Ours is FDA-registered and cGMP-certified, which means it’s inspected against manufacturing standards. That’s a real thing, and it’s different from approval.

Is it gluten-free? Vegan? Non-GMO?

All three. The softgels contain no glycerin or gelatin, and the formula is non-GMO and gluten-free.

It’s made in a facility that handles other products, so if you have a severe allergy, email us before ordering and we’ll give you the full picture.

Where is it made?

In the United States FDA-registered, cGMP-certified facility.

Returns & pricing

What’s your return policy?

30-day money-back guarantee. If it isn’t for you, email us within 30 days of delivery and we’ll refund you. Opened bags included — you can’t tell whether something suits you without trying it.

How do I request a refund?

Email hello@wellora.us with your order number. No form, no return-authorisation number.

Refunds go back to the original payment method and usually appear within 3 working days.

How does the bundle pricing work?
  • One bag — $40
  • Two bags, third free — $80. Works out at $26.67 a bag, and includes the tin.
  • Three bags, two free — $120. Works out at $24 a bag, includes the tin and free shipping.

Softgels keep for years, so buying more at once costs you cupboard space and not much else.

What payment methods do you accept?

All major credit and debit cards, plus Shop Pay, Apple Pay and Google Pay. Shop Pay also lets you split the cost into interest-free instalments at checkout.

Why is the price different from what I saw elsewhere?

Prices on wellora.us are the current ones. Older ads and third-party listings sometimes show pricing from previous promotions.

If you’ve seen something that doesn’t match, send us a screenshot — we’d like to know where it’s coming from.

† These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease.

* Individual results may vary. Testimonials and reviews reflect individual experiences and are not guaranteed outcomes.

‡ Consult your healthcare provider before starting any supplement, particularly if you are pregnant, nursing, taking medication, or managing a medical condition.